Privacy Policy

At Zhilki, we are committed to protecting your privacy and ensuring a safe, secure, and trustworthy shopping experience. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, make a purchase, or interact with our services. By using our platform, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:

Name, address, email, phone number, payment details, and other information provided during account creation or checkout.

b. Non-Personal Information:

Device details, IP address, browser type, location data, pages visited, and usage patterns collected through cookies and analytics tools.

c. Transaction Information:

Order history, payment status, shipping details, and communication related to your purchases.

d. Voluntary Information:

Feedback, reviews, messages sent to customer support, or participation in surveys, contests, or promotions.

2. How We Use Your Information

Your information helps us deliver a better and smoother experience. We use it for:

• Processing and fulfilling orders
• Verifying payments and preventing fraud
• Providing customer support and tracking updates
• Improving website performance and user experience
• Personalizing product recommendations and offers
• Sending promotional emails, newsletters, and updates (only with consent)
• Maintaining legal and financial compliance

3. How We Protect Your Information

We use strict security measures to protect your personal data from unauthorized access, loss, or misuse. These include:

• Encrypted payment gateways
• Secured server connections
• Regular system audits
• Restricted access to sensitive information

While we take all precautions, no method of online transmission is 100% secure. We ensure continuous monitoring and updated security practices.

4. Sharing Your Information

We do not sell or trade your personal information. However, we may share necessary data with:

• Trusted delivery partners for shipping orders
• Secure payment processors
• Service providers assisting with website operations and analytics
• Legal authorities when required by law

All third-party partners are obligated to maintain confidentiality and use data strictly for service purposes.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance browsing experience, remember preferences, and analyze website traffic. You can manage or disable cookies through your browser settings, but some features may not function properly without them.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt-out of promotional communications
• Request clarification on how your information is processed
• Withdraw consent at any time

To exercise any of these rights, you can contact our support team.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services implies acceptance of the updated policy.

8. Contact Us

For any privacy-related questions or requests, please contact us at:

Email: wecare@zhilki.in

Phone: 9954983346